Client Relationship Officer

Customer Support

Remote

Company

An international (EU and Swiss-based) FinTech platform that is focused on crypto-backed lending with fiat, crypto/fiat and crypto/crypto conversions, as well as high-yield saving accounts. The company’s Team has strong and unique expertise in Commercial Finance and FX/CFD trading; creation of e-commerce and e-learning platforms, Blockchain and Distributed Ledger Technology.

Description

We are looking for a Client Relationship Team member who must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Client Relationship Officer should engage with customers, be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Responsibilities

Handle and resolve customer requests and complaints;
Operate with Customer Relationship Management and the other software (Intercom, Jira);
Hold product demonstrations for customers;
Communicate and coordinate with colleagues as necessary;
Respond and quickly to customer inquiries (live chat);
Communicate with customers through various channels (Intercom/Telegram/Facebook/Slack, etc.);
Provide feedback on the efficiency of the customer service process;
Ensure customer satisfaction and provide professional customer support.

Requirements

Regions – EU;
High education degree;
English level –Advanced (B2, C1). Additional languages (French, German, Spanish, Portuguese, other) are an advantage;
Experience working in customer support/client relations;
Work experience with CRM (Customer Relationship Management) and social platforms (Intercom,Telegram, Slack);
Highly organized and able to multi-task;
Excellent communication and interpersonal skills;
High computer literacy;
Availability of a PC (MacOS, Windows).

Conditions

Remote work;
5/2 workweek with morning and evening work shifts;
Full 8 hours working day with a possibility of flexible shift schedule for the week;
Small and friendlyteam;
Compensation - discussed individually with the candidate.

Send your CV to hr@youhodler.com. Email title = Job title.

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Why Work With Us?

Benefits & Perks

Professional growth

Work within a team of motivated people with extensive and constatly growing experience in FinTech & banking, online-trading, blockchain.

Competitive compensation

We want to keep our team motivated and we pay more than our competitors. Salaries are always supplemented by a bonus tied to corporate and personal performance.

Work from anywhere

We started in 2018 as a remote team. During the COVID pandemic, it become one of our key competitive advantages. We love remote work and we know how to stay motivated.

Relocation options

If you want to work offline you can choose one of our offices to relocate. We will give you an invitation, official residence permit and other necessary requirements.

Flexible vacation

We work 5/2, 365 days of the year. But Instead of the official holidays in your country, we give you 6 total weeks of vacation time. Only you decide when you have holidays.

Offline meetups

Twice-annually we come together for an all-team retreat that includes activities like skiing, sailing and rock climbing. We love to have fun together.

Our mission

We help people to stop passive "hodling" and use crypto assets right here, right now.

Our MISSION is to properly integrate cryptocurrency into the financial system so that everyone recognizes and utilizes the benefits of crypto as an integral part of the global economy.

Our VISION is to build a customer-centric bank that supports the coexistence of crypto and fiat for the benefit of people while respecting traditional finance, and legitimately integrating modern financial solutions.

Building bridges for crypto. Not walls. Blockchain is not a revolution, but a logical evolutionary step in the development of the financial industry:

PAYMENTS: crypto is just another evolutionary step after credit cards and contactless payments as well as an opportunity for further development of money transferring networks and protocols;

SECURITIES MARKET: crypto offers another convenient form of storing, transferring
and managing assets;

ASSET CLASS: In some cases, crypto is another intriguing asset class.